Strengthening Communication and Cultural Alignment Across Global IT Teams and Vendors
A global manufacturer of off-road vehicles (300 internal users, 50+ worldwide sales locations) faced vendor management obstacles
Business challenge:
- Cultural and language gaps between HQ and local teams.
- Fragmented vendor relationships and inconsistent contracts.
- Limited visibility into vendor performance and costs.
Client
Pharmaceutical company from Europe
Services Used
IT Practices – ITIL Vendor management
$1.5 M
Yearly IT cost reduction
98%
SLA Compliance
85%
User Satisfaction
80 FTE
IT team reduction
the benefits they have gained from working with us
Reducing costs while optimizing security, compliance, and performance
Provided Solution
- ITIL-Driven Governance: Standardized vendor onboarding, SLAs, and performance reviews across all regions.
- Regular Communication: Established weekly calls and quarterly reviews with HQ, local IT teams, and vendors.
- Transparent Reporting: Deployed ITIL-based dashboards tracking response times and resolution rates.
- Cultural Alignment: Appointed local “IT Champions” to bridge cross-cultural gaps; provided training on consistent processes.
- Change Management & Compliance: Enforced structured workflows to minimize risk and meet regional legal standards
Features
Value | Before | After |
Number of Active Vendors | 25+ (Disparate) | 15 (Consolidated) |
Communication Escalations per Month | 20+ escalations with delays | 5 escalations with prompt action |
Average Incident Resolution | 72 hours | 24 hours |
Vendor Contract Overruns (Annual) | 15% above planned budget | 5% below planned budget |
Service SLA Compliance | Untracked | 95% |
User Satisfaction Rating | 6/10 | 8/10 |
Case studies
Case studies that showcase the agency’s approach, process, and results for specific clients.
Leading Gas and Oil Company: Enhancing Efficiency and Security
The most advanced technological development of the era
E-Commerce Integration IT Infrastructure
Demystifying IT services: exploring tech trends
Unlocking business potential: the role of IT services today
Free consultation – discover IT solutions for your business
Unlock the full potential of your business with our free consultation. Our expert team will assess your IT needs, recommend tailored solutions, and chart a path to success. Book your consultation now and take the first step towards empowering your business with cutting-edge technology.